Refund policy

If you think that there is a fault with the goods you have received, please let us know within 24 hours by emailing us at enquiry at info.padmashali@gmail.com 

• Customized products cannot be returned or exchanged

• Products bought during sale cannot be returned or exchanged.

•  International Orders are subject to Customs and Duty charges, payable by the recipient as per your respective country/state laws.

• Saris once finished with fall and hemming will not be returned or exchanged.

• Saris when blouse detached will not be returned or exchanged.

• The item/s must be in original condition, with the original packaging and with all tags still attached.

• Item/s must not have been worn, washed or altered in any way.

• Please take care when trying on garments, as we cannot accept garments that have makeup stains or garments that smell of perfume.

• Returns that do not meet our policy will not be accepted and will be sent back to the customer.

• The item/s must be returned to us before the exchange/refund is made. Once the items have been received, you will either receive your new item (for exchanges), or a full refund (excluding original shipping cost). A quality check of the product would be done post which the refund/exchange will be processed. Padmashali will not be taking the responsibility for the costs of returning the goods unless and until there is a defect with the product that is proved.

• Our products are color matched to their appearance in daylight, however there may be minor variations depending on the device used while viewing the same.

• All items need to be received to our Jagadhri Store:  KB House, Vishnu Garden, Bilaspur Road, Jagadhri, Haryana 135003 Mob: 7874540667

*Please note that all our products undergo thorough quality checks before they are dispatched*